Policy
Return & Exchange Policy
Simple, fair, and easy to follow — here's exactly how returns and exchanges work at iStyleRight.
Last updated: July 21, 2026How it works
We offer a 3-day return and exchange window on every order, starting from the date of delivery. The option to request a return or exchange unlocks 24 hours after your order is marked delivered — this gives you enough time to actually try the piece on, rather than deciding within minutes of opening the box.
Your options
You have three ways to resolve a return or exchange request:
- Size or Color Exchange — swap the item for a different size or color of the same product, subject to availability.
- Product Exchange — swap for a different item altogether. If the new item costs more, you'll pay the difference at checkout; if it costs less, the balance is credited to your account as Store Credit.
- Return for Store Credit — if you'd rather not exchange, we credit the item's value as Store Credit, valid for 1 year from the date of issue.
The ₹99 handling fee
A flat ₹99 handling fee applies per order, covering pickup, quality check, and processing. This fee is charged once per order regardless of how many items are included in your request.
You'll see this fee clearly before you confirm your request — it's never deducted as a surprise later.
Eligibility
To be eligible, items must be unused, unwashed, and returned with original tags and packaging intact. Each order is eligible for one return or exchange request, and if your order contains multiple items, you're welcome to include all of them within that single request.
No pickup service in your area?
If reverse pickup isn't available at your pincode, you can self-ship the item to us instead.
Once we receive and verify your self-shipped item, we credit ₹200 as Store Credit toward your next order, in addition to the value of the item you returned.
What's excluded
A few categories are excluded from return and exchange: innerwear and swimwear (for hygiene reasons, unless tags and seals are fully intact), personalized or made-to-order items, items marked Final Sale, and anything purchased using Store Credit.
Damaged or wrong item?
If you receive a damaged, defective, or incorrect item, we cover it fully — a replacement or full Store Credit, with no ₹99 fee applied. Just email us within 48 hours of delivery with your order number and clear photos of the product and packaging, and we'll take it from there.
How to raise a request
- Log in to your account and go to My Orders
- Select the order and choose Return / Exchange
- Follow the steps and upload photos if requested
- We'll schedule a pickup, or share self-ship instructions if pickup isn't available in your area
Return & Exchange FAQs
When can I raise a return or exchange request?
Anytime within 3 days of delivery, starting 24 hours after your order is marked delivered. That short wait is intentional — most fit and comfort concerns become clear once you've actually worn the piece for a bit, not the moment you unbox it.
Why is there a ₹99 fee?
It covers the real cost of picking your item up, checking it for quality, and processing the request on our end. We show it to you clearly before you confirm anything, so there's never a surprise.
Can I exchange for a completely different product, not just the same one in a different size?
Yes. If the new item costs more, you'll simply pay the difference at checkout. If it costs less, we credit the balance to your account as Store Credit.
Can I return just one item from an order with multiple products?
Yes — you can include specific items from a multi-item order in your one request per order.
What happens if there's no pickup service in my area?
You can self-ship the item to us. Once we receive and verify it, we credit ₹200 as Store Credit toward your next order, on top of the value of the returned item itself.
What if my item arrives damaged?
No fee applies in that case. Just email us within 48 hours with clear photos, and we'll arrange a replacement or full Store Credit, whichever you'd prefer.
Can I return something I bought using Store Credit?
No — items purchased using Store Credit are considered final sale.