At IStyleRight, we strive to make your shopping experience delightful and worry-free. 😊 Our straightforward return and exchange policy is designed to give you confidence in every purchase. Eligible items can be returned or exchanged if reported within 7 days of delivery, but please submit your request within 48 hours of receiving your order to start the process smoothly. To get started, visit our Returns and Exchange Page at https://istyleright.com/pages/returns-exchange or email us at hi@istyleright.com. We've outlined the details below to help make the process smooth and easy.

Returns

• Eligibility: Items must be unused, in their original packaging with all labels and tags intact, and in the same condition as received to qualify for a return.

• Initiating a Return: Submit a request via our Returns and Exchange Page at https://istyleright.com/pages/returns-exchange within 48 hours of delivery. Include your order number, photos of the product and labels, and a valid reason for the return (such as a defect, damage, incorrect item, or an error on our end). Once approved, we'll send you clear instructions for the next steps.

• Return Shipping: You're responsible for return shipping costs, except in cases of defects or our errors. For non-serviceable pin codes, please use an alternate courier (like India Post, etc.)—a small ₹70 pickup fee (to cover logistics) will be deducted from your refund or store credit for each return pickup initiated, waived if it's due to our error.

• Refund Processing:

  • Pay on Delivery/Cash on Delivery (COD) Orders: We'll issue store credits to your IStyleRight account within 5-7 business days after pickup, ready for your next purchase. Note that refunds can't be transferred to other payment methods. You'll get an email confirming receipt and credit processing.

  • Online Pre-Paid Orders (Net Banking/Debit Card/Credit Card/UPI/Other Wallets): Refunds will be credited back to your original payment method within 4-6 business days after we receive the returned item (with original labels and tags intact). This excludes delivery fees and any discounts applied at purchase. Card refunds return to the same card, and UPI refunds to the same source. We'll email you to confirm receipt and processing.

    Order Type	Refund Method	Timeline	Notes
    COD	Store Credit 💳	5-7 business days post-pickup	Can't transfer to other methods Excludes shipping/discounts
    Pre-Paid	Original Payment 💰	5-7 business days post-receipt	Excludes shipping/discounts

• Important Notes:

  • Please don't share your OTP with the pickup partner until the order is officially handed over.

  • Shipping costs are non-refundable, and your refund will account for any discounts from the original purchase.

  • Returns are handled at the full order level, not per individual product.

  • If any claimed items (like promotional products or free gifts) are missing from the return, we may deduct up to their full MRP from your refund.

  • Please be available for the reverse pickup and respond to the delivery partner—we want to keep things moving smoothly! 📦 If you're unavailable or unresponsive, the pickup might be canceled, and you'll need to restart the process, which could take a bit longer. Tip: Schedule pickups during business hours for the smoothest experience! 😊

Using Your Store Credit

• Availability: Your store credit will appear in your IStyleRight account 5-7 business days after we pick up your return.

• How to Use:

  1. Log in to your IStyleRight account.

  2. Add your favorite products to the cart.

  3. At checkout, your store credit will automatically apply as your payment method—no extra steps needed!

• Validity: Store credit is valid for 12 months from the date it's issued.

• Support: Need help with your store credit? Just email us at hi@istyleright.com—we're here to assist. 💌

Exchanges

• Eligibility: We offer exchanges only for defective, damaged, or incorrect items.

• Initiating an Exchange: Email hi@istyleright.com within 48 hours of delivery with your order number, photos of the product and labels, a 360-degree unboxing video showing the issue clearly, and details on your preferred replacement.

• Exchange Process: Once we approve your request, we'll guide you on how to return the item. As soon as we receive it, we'll ship your replacement right away. 🚀

Non-Returnable Items

To keep things fresh, hygienic, and fair for everyone, these items can't be returned or exchanged:

• Customized or personalized items

• Earrings (to protect hygiene and safety for you and future customers) 🛡️

• Sale items, combo offers, or bundle discounts (e.g., Buy 1 Get 2, Buy 6 at ₹799, etc.)

• Items priced at or below ₹99

• Gift hampers or box

• Single items from a gift hamper or box

• Products bought during special promotions, contests, clearance sales, or other schemes

Important Notes for Defective, Damaged, Incomplete, or Incorrect Orders

• Reporting Issues: If your order arrives defective, damaged, incomplete, or incorrect, reach out to hi@istyleright.com within 48 hours of delivery. Please include your order number and a 360-degree unboxing video that clearly shows the problem (like damaged or missing parts, the fully packed condition, and intact original labels/tags). Make sure the video is clear and zooms in on the details.

• Video Requirements: Without a proper unboxing video or if there's evidence of tampering, we may not be able to proceed. We reserve the right to make the final call to ensure fairness.

• Late Complaints: We can't consider issues reported after 48 hours, so please check your order promptly.

• Technical Support: Having trouble with the process? Email hi@istyleright.com, and we'll get back to you within 24-48 hours with the best solution. 🔧

Contact Us

Your satisfaction is our top priority! For any questions about returns, exchanges, or store credit, our friendly support team is just an email away at hi@istyleright.com. We aim to reply within 24-48 hours! Shop with peace of mind at IStyleRight—we're here to make it exceptional every time! ✨

This policy complies with applicable Indian consumer laws. Last updated: October 24, 2025.